Sat. May 25th, 2019

Meet SAM, SM Supermalls’ first in-mall customer service robot

SAM

SM Supermalls introduced SAM, their first in-mall customer service robot

SM Supermalls raises the bar in customer service with the introduction of SAM, the country’s first-ever in-mall smart robot. Launched at SM Megamall last March 28, SAM is part of a series of innovations designed to improve customer malling experience.

Who is SAM? 

He is an artificial intelligent (AI) humanoid robot programmed to deliver a smoother, more personalized and efficient interaction with customers. SAM is designed to help with directions and provide mall information about the latest deals, promos, and events. Equipped with an advanced face recognition technology, it can also make personalized greetings to customers once they enter the mall. Customers can also chat with SAM through the SM Supermalls Facebook page. It serves as a 24/7 online concierge that can provide information like branch locations, mall schedules, and promos, to name a few.

SAM

“Innovation is what SM strives for in providing better customer service to all and we are proud to introduce our latest innovation yet,” said Steven Tan, SM Supermalls COO. “SAM is easy to approach and has answers to almost everything SM mall related, making shopping more seamless and fun for our customers.”

Where can you find SAM?

SAM is currently at SM Megamall and coming soon to other SM malls. Next time you visit SM Megamall, drop by Mega Atrium, Mega Fashion Hall, or Bank Drive and say hi to SAM for a more fun, convenient, and exciting malling experience!

SAM was created in partnership with Cal-Comp Technology (Philippines), which is a leading provider of electronic and original design manufacturing services.  For more information, visit SM Supermalls’ official website at https://www.smsupermalls.com/, or its Facebook, Twitter, and Instagram accounts: @smsupermalls.

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