GCash Users Can Receive Up To PHP100k In Case Of Fraud
With GCash’ Customer Protect Program, users can receive up to PHP100,000 in case of fraud
GCash users can now have a peace of mind when using the leading mobile wallet with its Customer Protect program. In GCash, your security is their priority and this program is their promise that you will never be held liable for unauthorized transactions made from your account.
What is GCash Customer Protect?
Under this program, GCash users are assured of compensation for unauthorized financial transactions on their GCash app, GCash on Messenger or GCash Mastercard platforms arising from instances such as stolen mobile phones or identity theft.
“The GCash Customer Protect program is a recourse that our valued users can take should they, unfortunately, fall prey to physical or virtual theft,” said Anthony Thomas, GCash president and chief executive officer.
How It Works
GCash Customer Protect program features three main things — Intelligent Risk Management, Money-back Guarantee, and Prioritized Handling.
Intelligent Risk Management
This is the first line of defense in protecting GCash users. Using their advanced risk capabilities, they analyze and monitor transactions round-the-clock to detect and prevent fraudulent activities.
They assure to investigate and compensate any unauthorized transactions that happen to your GCash account. All you need to do is to:
- Check if the transaction happened on the GCash app, GCash on Messenger, and/or GCash Mastercard.
- File a report no longer than 15 days from the date of the unauthorized transaction.
- Comply with the required documentation so they can investigate right away. Provide screenshots, if possible, as well as a detailed explanation of the issue.
After receiving your report, we will respond within a day and resolve your concern faster than traditional financial institutions.
The Customer Protect program is a campaign for increased cybersecurity awareness and education, especially regarding full verification of one’s GCash account. “It is extremely important for users to comply with the verification process of GCash based on the Know-Your-Customer (KYC) mandates of the Bangko Sentral ng Pilipinas,” explained Thomas. Full verification on GCash requires a user to establish legitimate identity through submission of valid government identification cards and a selfie, as well as a series of mobile phone and contact information verification.
Your refund depends on your verification level. If you are a fully verified GCash user, you can receive refund of the actual amount of unauthorized transactions up to PHP 100,000. If you are semi-verified, you can only received up to PHP10,000 while those who are not yet verified can only refund up to PHP2,000.
“Our Customer Protect program is an added benefit we extend to GCash users for their enhanced peace of mind and maximum enjoyment of the advantages that a fully digital lifestyle brings,” he concluded.
To know more about the GCash Customer Protect program, visit https://www.gcash.com/customerprotect and check the Terms and Conditions of the program. Get updated by following GCash on Facebook and Instagram.